Irek Fayzullin: The construction industry needs an effective state customer service

The construction industry needs an effective state customer service, First Deputy Minister of Construction, Housing and Communal Services of the Russian Federation Irek Fayzullin said this, opening a pilot project to train representatives of the Volga Federal District as part of the implementation of the program “Effective service of the state customer”. Training is held on 15th and 16th of April in the form of webinars on the basis of the Kazan branch of the Glavgosexpertiza of Russia. “Our paramount task is to provide competent qualified customer service in the field. For this, in conjunction with the Glavgosexpertiza of Russia, and later with the FAI "RosKapStroy", distance and full-time training of representatives of regional and municipal authorities at the level of budget managers will be conducted. This work is especially important in today's difficult conditions, when construction projects in the country are stopped, and objects, including those subsidized from the federal budget, can not only not be delivered on time, but in principle, cannot be realized. I hope for a balanced position of the leaders of the regions, on which it depends on whether the work will continue in the previous mode, how the participants in the investment and construction process will interact with each other, and, most importantly, whether all sanitary and epidemiological safety measures will be provided directly at construction sites,” -  emphasized Irek Fayzullin.

The Minister of Construction, Architecture, Housing and Communal Services of the Republic of Tatarstan Farit Khanifov recalled that the implementation of all national programs and projects requires all the skills to work as a single mechanism - not only from participants in the construction industry, but also from other ministries and departments that need to develop a single system and work methodology. Given the spread of coronavirus, which further complicates the current situation, we must radically restructure our relationships and apply a systematic approach. And the fact that today the School of State Customer Training is held, and in the future training of all customers and participants in the construction process will be held, is an important step in successfully passing this difficult path,” - Farit Khanifov emphasized. Also, the head of the Republican Ministry of Construction is convinced that the customer should be the main one in the triad "customer - designer - contractor". If the customer is professional, respectable and responsive to all emerging issues, it will be easier for designers and contractors to carry out their workload within the project. The webinar, which takes place on the site of the Kazan branch of the Glavgosexpertiza of Russia, is attended by over 350 representatives of 13 regions of the Volga Federal District: heads of regional ministries and departments, managers and executive staff of developers.